Ticketing Sales and Service Associate

Submitted by hr@cso.org on Wed, 11/28/2018 - 2:42pm

TITLE:  TicketingSales & Service Associate     

FLSA STATUS:  Non-Exempt (Part-time)

DEPARTMENT: Marketing & Sales

 

GENERAL SUMMARY

Provide support to the Ticketing Departmentselling and processing season and single ticket orders and exchanges.  Provide excellent customer service.  

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

  1. Primary responsibility is selling tickets and assisting customers with service requests and questionsover the phone, live chat on cso.org and in our lobby before concerts.  
  2. Responsible for accurate and efficient order entry for CSO and SCP ticket requests and special concerts, including research.
  3. Reconcile deposits of monies through the ticketing system, including check processing and charge deposit authorization.
  4. Responsible for reading daily updates via the briefing and remaining up-to-date with office policies and procedures.
  5. Process ticket exchanges, donations, and gift certificates.
  6. Participate in the patron loyalty program (Surprise and Delight) as requested.
  7. Keep informed as to changes in programming, dates, artist changes, and new discounts.
  8. Other projects as assigned, i.e. call campaigns, postcard mailings.

                          

REPORTING RELATIONSHIPS

  1. Reports to Ticketing Supervisors and Customer Relations Manager.
  2. Works directly with patrons.

                       

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

1.   Working knowledge of ticketing systems, Microsoft Office, and the Internet preferred.

2.   Sales and/or customer service experience required.

3.   Team-player and goal oriented.

4.   Knowledge of classical repertoire and/or jazz is preferred.

5.   Good organizational skills and ability to handle several projects simultaneously.

6.   Good telephone presence and ability to work with the public as a source of information and sales.

7.   Reliable and dependable person who can be counted on to be here when scheduled.

 

HOURS WORKED AND LENGTH OF EMPLOYMENT

  1. This position is part-time and does not receive health insurance benefits; holiday pay or any paid time-off.
  2. Must be willing to work evenings and weekends.
  3. Promotion will be based upon a combination of tenure and performance scores on the part time staff appraisal given by supervisor.

 

WORKING CONDITIONS

Pleasant office / call centerenvironment.

 

TO APPLY

Email
Please email your cover letter, resume and salary history (PDF or Word attachments only) to hr@cso.org.

Mail
Please send your cover letter, resume and salary history to:

Chicago Symphony Orchestra Association
Human Resources Department
220 S. Michigan Avenue
Chicago, IL 60604

Fax
Please send your cover letter, resume and salary history to 312-294-3838.

 

The Chicago Symphony Orchestra Association is an Equal Opportunity employer which values and encourages a diverse workforce.

 

Contact Information
Contact Name: 
Human Resources
Contact Email: